Senior Restaurant Manager – High-Volume Ops & People Growth

The Cheesecake Factory Incorporated; Richmond (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Quarterly bonus program

25% dining discount for you and your/4

Tuition assistance

Career growth opportunities

Paid vacation and sick time

Job summary

The Cheesecake Factory Incorporated is seeking an experienced restaurant leader to manage daily operations in a high-volume, full-service setting. You will lead and develop teams of 30+ staff, ensuring exceptional hospitality, dining quality, and guest satisfaction across a large menu and busy service.

You will also drive financial performance, monitor labor and costs, and maintain rigorous food safety standards while upholding brand excellence and a positive culture.

Qualifications

• 3+ years of management experience in a high-volume, full-service restaurant with a full-service bar.
• Experience supervising 30+ team members.
• Strong leadership, coaching, and communication skills.
• Demonstrated financial acumen (profitability, sales, labor management).
• Proficiency in Microsoft Office Suite.
• Ability to read, write, and communicate in English.
• Preferred: ServSafe certification and applicable state/local licenses.

Responsibilities

• Lead daily restaurant operations in a high-sales, full-service environment.
• Coach and develop teams of 30+ employees.
• Drive guest satisfaction through hospitality and service standards.
• Support scratch kitchen execution and culinary quality.
• Monitor and drive financial performance including labor, costs, and sales growth.
• Hire, train, and develop team members to become future restaurant leaders.
• Ensure compliance with food safety, sanitation, and operational standards.
• Maintain a positive, inclusive high-performance culture.
• Communicate effectively with team members, guests, and leadership.
• Uphold brand standards and deliver memorable guest experiences.

Skills

Restaurant management

Team supervision

Financial acumen

English proficiency

Microsoft Office

ServSafe certification

Tools

MS Office

Job description

The Cheesecake Factory Incorporated is seeking an experienced restaurant leader to manage daily operations in a high-volume, full-service setting. You will lead and develop teams of 30+ staff, ensuring exceptional hospitality, dining quality, and guest satisfaction across a large menu and busy service.

You will also drive financial performance, monitor labor and costs, and maintain rigorous food safety standards while upholding brand excellence and a positive culture.