Restaurant Manager: Guest Experience & Profitability

Ontario Trillium Foundation; Holden (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Dunkin’ Donuts in Holden, MA is seeking a Restaurant Manager to lead a high‑performing team and deliver great guest experiences while achieving profitable top‑line sales.

You will establish staffing, coach and develop staff, ensure brand standards, ServSafe certification, and drive operational excellence and cost controls. This role requires strong communication and hands‑on leadership to build a welcoming, efficient restaurant that meets guest needs daily.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High school diploma (or equivalent).

Responsibilities

• Team Environment: Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.
• Operations Excellence for Guest Satisfaction: Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.
• Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal & written English

Financial management

Restaurant supervision experience

18+ years old

Education

High school diploma

Job description

Dunkin’ Donuts in Holden, MA is seeking a Restaurant Manager to lead a high‑performing team and deliver great guest experiences while achieving profitable top‑line sales.

You will establish staffing, coach and develop staff, ensure brand standards, ServSafe certification, and drive operational excellence and cost controls. This role requires strong communication and hands‑on leadership to build a welcoming, efficient restaurant that meets guest needs daily.