Restaurant Manager: Lead Team & Guest Experience

Dunkin'

Harmony (TN)

On-site

USD 42,000 - 62,000

Full time

10 days ago

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Job summary

Dunkin' is seeking a Restaurant Manager in the United States to lead the Dunkin' Team and oversee the overall operation in alignment with Dunkin' Donuts standards and applicable laws. The role emphasizes strong, positive leadership to deliver guest experiences, operational excellence and top-line profitability.

The Manager will hire, train, and develop staff; communicate expectations; monitor performance; coach and provide feedback.

Qualifications

Fluent in English.
Restaurant, retail, or supervisory experience.
Must be at least 18 years old and have a high school diploma or equivalent.

Responsibilities

Hire, train and develop employees.
Communicate job expectations to employees.
Plan, monitor, appraise and review employees’ performance.
Provide coaching and feedback; discipline when appropriate.
Create and maintain a guest first culture in the restaurant.
Ensure shifts are staffed to achieve guest service goals.
Maintain safe, compliant environment with safety and sanitation guidelines.
Ensure Brand standards and systems are executed.
Prepare and implement action plans; drive production, productivity, quality and guest service standards.
Complete audits and implement plans to drive improvements.
Control costs to maximize profitability.
Execute in-restaurant marketing promotions and new product roll-outs.
Set sales goals and track results.