Restaurant Manager — Growth Leader (Relocation Help)

Happy Hospitality; Indianapolis (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

Happy Hospitality in Chicago, IL is seeking a Restaurant Manager to lead daily operations at our busy venues. You will hire and train staff, ensure guest satisfaction, resolve conflicts, and uphold high standards of service.

You will manage scheduling with HotSchedules, oversee inventory, coordinate with BOH and HR on payroll and invoicing, and maintain compliance with health and safety regulations.

Relocation assistance may be available for Midwest applicants willing to relocate to Chicago.

Qualifications

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management and organizational skills.
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions.
• Able to stand for extended periods of time.
• Must be eligible to work in the United States.

Responsibilities

• Assists in hiring and training staff.
• Ensure guest satisfaction, resolve conflicts and complaints as they arise.
• Contribute to the positive company culture and continue to cultivate regulars.
• Communicate with HR and accounting regarding invoicing and payroll.
• Double check all orders that come in.
• Knowledge of the food menu and table numbers.
• Collect payments whether in cash or credit.
• Issue refunds, and price adjustments.
• Proficiency in Toast POS and OpenTable.
• Strong communication and time management skills.
• Customer satisfaction-oriented.
• Manage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub) Customer satisfaction-oriented.
• Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed.
• Handles disciplining and terminating employees in accordance with restaurant policy.
• Performs daily health inspections and oversees food handling.
• Frequent quality control checks on food.
• Ensure compliance in accordance with capacity and liquor regulations.
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies.
• Manages swag inventory and communicates order needs with brand manager.
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Skills

Supervisory skills

Leadership

Customer service

Time management

Communication

Problem solving

Staff training

Conflict resolution

Menu knowledge

POS systems

Tools

Toast POS

OpenTable

HotSchedules

Job description

Happy Hospitality in Chicago, IL is seeking a Restaurant Manager to lead daily operations at our busy venues. You will hire and train staff, ensure guest satisfaction, resolve conflicts, and uphold high standards of service.

You will manage scheduling with HotSchedules, oversee inventory, coordinate with BOH and HR on payroll and invoicing, and maintain compliance with health and safety regulations.

Relocation assistance may be available for Midwest applicants willing to relocate to Chicago.