Restaurant Manager

Happy Hospitality; Indianapolis (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

Happy Hospitality in Chicago, IL is seeking a Restaurant Manager to lead daily operations at our busy venues. You will hire and train staff, ensure guest satisfaction, resolve conflicts, and uphold high standards of service.

You will manage scheduling with HotSchedules, oversee inventory, coordinate with BOH and HR on payroll and invoicing, and maintain compliance with health and safety regulations.

Relocation assistance may be available for Midwest applicants willing to relocate to Chicago.

Qualifications

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management and organizational skills.
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions.
• Able to stand for extended periods of time.
• Must be eligible to work in the United States.

Responsibilities

• Assists in hiring and training staff.
• Ensure guest satisfaction, resolve conflicts and complaints as they arise.
• Contribute to the positive company culture and continue to cultivate regulars.
• Communicate with HR and accounting regarding invoicing and payroll.
• Double check all orders that come in.
• Knowledge of the food menu and table numbers.
• Collect payments whether in cash or credit.
• Issue refunds, and price adjustments.
• Proficiency in Toast POS and OpenTable.
• Strong communication and time management skills.
• Customer satisfaction-oriented.
• Manage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub) Customer satisfaction-oriented.
• Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed.
• Handles disciplining and terminating employees in accordance with restaurant policy.
• Performs daily health inspections and oversees food handling.
• Frequent quality control checks on food.
• Ensure compliance in accordance with capacity and liquor regulations.
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies.
• Manages swag inventory and communicates order needs with brand manager.
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Skills

Supervisory skills

Leadership

Customer service

Time management

Communication

Problem solving

Staff training

Conflict resolution

Menu knowledge

POS systems

Tools

Toast POS

OpenTable

HotSchedules

Job description

About Us

Happy Hospitality is a modern restaurant group operating Happy Camper, Homeslice, and Paradise Park across Chicago. We are known for vibrant, Instagram‑friendly environments and excellent food.

Location

Chicago, IL 60610

Position

Restaurant Manager

This position is based in Chicago, IL. We welcome applicants from Midwest markets who are interested in relocating to Chicago. Relocation assistance may be available.

Overview

We are looking for an entrepreneurial, self‑motivated leader to join our expanding restaurant group.

Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds, and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Customer satisfaction-oriented
• Manage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub) Customer satisfaction-oriented
• Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Performs daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Physical Functions

• Ability to communicate orally with customers, management, and other co‑workers, both individually and in front of a group is crucial.
• Regular use of the telephone for communication is essential.
• Must be able to exert well‑paced and frequent mobility for periods of up to 10 hours or as needed.
• High levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Qualifications/Requirements

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions.
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listens
• Ability to provide top notch customer service in a fast‑paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Allergen Certification

Allergen certification required.

Employment Requirements

Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Additional pre‑employment requirements may apply based on the position.

Must be eligible to legally work in the United States.

Additional Information

Department: Front of House; Reports to: General Manager, DO, COO; Status: Salary; FLSA Code: Exempt; Location: Chicago.

Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.