Restaurant Manager — Growth & Culture Leader

Happy Hospitality; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Happy Hospitality in Chicago is seeking a Restaurant Manager to lead daily operations with an entrepreneurial spirit. The role demands a self-starter mentality, staff hiring/training, and a focus on guest satisfaction in a fast-paced hospitality environment.

You will manage scheduling, handle cash and payments, ensure health and safety standards, and collaborate with HR and accounting. The position offers growth opportunities within a rapidly expanding restaurant group.

Qualifications

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management and organizational skills.
• Decision making and problem-solving skills; able to identify and analyze problems and offer solutions.
• Responds well to feedback and constructive criticism.
• Able to professionally communicate information to others and actively listens.
• Ability to provide top notch customer service in a fast-paced environment.
• Able to stand for extended periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.

Responsibilities

• Assists in hiring and training staff.
• Ensure guest satisfaction, resolve conflicts and complaints as they arise.
• Contribute to the positive company culture and cultivate regulars.
• Communicate with HR and accounting regarding invoicing and payroll.
• Double check all orders that come in.
• Knowledge of the food menu and table numbers.
• Collect payments whether in cash or credit.
• Issue refunds, and price adjustments.
• Proficiency in Toast POS and OpenTable.
• Strong communication and time management skills.
• Customer satisfaction-oriented.
• Manage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub).
• Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed.
• Handles disciplining and terminating employees in accordance with restaurant policy.
• Performs daily health inspections and oversees food handling.
• Frequent quality control checks on food.
• Ensure compliance in accordance with capacity and liquor regulations.
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies.
• Manages swag inventory and communicates order needs with brand manager.
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Skills

Strong supervisory leadership

Excellent interpersonal skills

Time management

Organizational skills

Decision making

Problem-solving

Communication

Customer service orientation

Ability to work under pressure

Adaptability

Tools

Toast POS

OpenTable

Job description

Happy Hospitality in Chicago is seeking a Restaurant Manager to lead daily operations with an entrepreneurial spirit. The role demands a self-starter mentality, staff hiring/training, and a focus on guest satisfaction in a fast-paced hospitality environment.

You will manage scheduling, handle cash and payments, ensure health and safety standards, and collaborate with HR and accounting. The position offers growth opportunities within a rapidly expanding restaurant group.