Restaurant Leader: Guest Focus & Operations Master

Dunkin' | Connecticut; Vernon (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin in Vernon, CT seeks a Restaurant Manager to lead a fast-paced team and uphold Dunkin standards for guest experiences and safety. You will recruit, train and supervise staff, manage opening/closing, cash handling, and inventory while driving guest satisfaction and profitability.

This role partners with franchise leadership and field operations to sustain growth. Ideal candidates have strong leadership, financial acumen, and a commitment to teamwork and continuous improvement, with fluency

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership.
• College Degree preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following brand standards.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create guest focused culture in the restaurant; review guest feedback results and implement action plans.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance productivity.
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking steps to improve service quality.
• Monitor and control food and labor costs, inventory levels, and waste.
• Engage with Dunkin’ and Inspire Brands Field Operations team as appropriate.
• Communicate restaurant priorities, goals and results.

Skills

Leadership

Analytical skills

Team building

Time management

Customer service

Education

College Degree preferred

Job description

Dunkin in Vernon, CT seeks a Restaurant Manager to lead a fast-paced team and uphold Dunkin standards for guest experiences and safety. You will recruit, train and supervise staff, manage opening/closing, cash handling, and inventory while driving guest satisfaction and profitability.

This role partners with franchise leadership and field operations to sustain growth. Ideal candidates have strong leadership, financial acumen, and a commitment to teamwork and continuous improvement, with fluency