Restaurant Leader: Drive Guest Joy & Team Excellence

Shake Shack; Richmond (VA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Meal Discounts

401k with Company Match

Paid Time Off

Parental Leave

Healthcare Insurance

Employee Assistance Program

Job summary

Shake Shack is hiring a Restaurant Manager in our Richmond area location. You will oversee daily operations, drive exceptional guest experiences, and lead a team to deliver top-tier hospitality.

This role emphasizes coaching, training, and maintaining brand standards in a fast-paced environment. Ideal candidates have 2-3 years of restaurant management experience, strong leadership, and a commitment to sanitation and safety.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced setting.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Team management

Coaching

Guest service

Job description

Shake Shack is hiring a Restaurant Manager in our Richmond area location. You will oversee daily operations, drive exceptional guest experiences, and lead a team to deliver top-tier hospitality.

This role emphasizes coaching, training, and maintaining brand standards in a fast-paced environment. Ideal candidates have 2-3 years of restaurant management experience, strong leadership, and a commitment to sanitation and safety.