Restaurant IT Technician — Keep POS & KDS Running

Burger King; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Burger King Corporation is seeking a hands-on IT Technician to keep restaurant technology running smoothly and to provide essential technical support across restaurant and office locations.

The role emphasizes hardware/software installation, POS systems maintenance, and network troubleshooting, with travel between restaurant sites as needed. Strong customer service and proactive problem-solving are valued traits.

Qualifications

• Previous experience in an IT Technician, IT Support or Helpdesk role.
• Good knowledge of Windows operating systems and computer hardware.
• Understanding of networking, LAN, WAN and Wi‑Fi technologies.
• Experience troubleshooting POS systems would be an advantage.
• Strong communication and problem-solving skills.
• A proactive approach and ability to work independently.
• Willingness to travel between restaurant locations where required.
• A passion for technology and delivering excellent customer service.

Responsibilities

• Provide technical support to Burger King restaurants and office locations.
• Install, maintain and troubleshoot computer hardware and software.
• Support restaurant POS (Point of Sale) systems and payment terminals.
• Troubleshoot network, Wi‑Fi, printer and connectivity issues.
• Maintain kitchen display systems, digital menu boards and other restaurant technology.
• Respond to IT support requests and resolve technical issues promptly.
• Assist with IT equipment installations, upgrades and maintenance.
• Work with internal IT teams and external service providers to resolve technical problems.

Skills

Windows OS

Networking

Wi-Fi technologies

POS systems troubleshooting

Communication

Problem solving

Proactive

Customer service

Job description

Burger King Corporation is seeking a hands-on IT Technician to keep restaurant technology running smoothly and to provide essential technical support across restaurant and office locations.

The role emphasizes hardware/software installation, POS systems maintenance, and network troubleshooting, with travel between restaurant sites as needed. Strong customer service and proactive problem-solving are valued traits.