On-Site IT Help Desk & Restaurant Advocate

Fourteen Foods Career Center; North Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Fourteen Foods Career Center in Franklin, TN is seeking an IT Helpdesk Analyst I for full-time, on-site support. The role combines Level 1 IT assistance with Restaurant Advocacy calls, requiring on-call coverage and teamwork to resolve store-level issues promptly.

You will engage with end users, document incidents, escalate to SMEs, and support hardware/software troubleshooting to keep operations running smoothly.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• A minimum of 3 years working in a help desk environment.
• Tech savvy with office automation production, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• CompTIA A+, Net+, Security+ or similar certifications are a plus but not required.
• Excellent customer service, communication, and employee relations skills.

Responsibilities

• Provides Level 1 basic IT assistance and documents issues in the service desk ticket.
• Identifies service desk issues and escalates as appropriate.
• Ensures high end-user satisfaction through quality service.
• Documents incidents and resolutions in tickets.
• Supports service desk tools, processes, and vendor relationships.
• Assists with on-call after-hours schedule to aid stores and office users.
• Remotely assists IT Field Services Technicians for on-site troubleshooting.

Skills

Help desk

Customer service

Troubleshooting

Communication

On-call readiness

AA/AS in IT

CompTIA A+

Empathy

Education

AA/AS in IT or Computer Science

Tools

Service desk software

Job description

Fourteen Foods Career Center in Franklin, TN is seeking an IT Helpdesk Analyst I for full-time, on-site support. The role combines Level 1 IT assistance with Restaurant Advocacy calls, requiring on-call coverage and teamwork to resolve store-level issues promptly.

You will engage with end users, document incidents, escalate to SMEs, and support hardware/software troubleshooting to keep operations running smoothly.