Restaurant IT Field Technician - On-Site Support & Growth

Flynn Group; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Retirement and savings plan

Paid time off

Career development and advancement opportunities

Job summary

A leading franchise operator is seeking a Restaurant IT Field Service Technician (Level 1) in Oklahoma City. This entry-level role focuses on providing hands-on IT support for restaurant systems across multiple locations such as Panera and Arby’s. Responsibilities include troubleshooting hardware and software issues, performing preventive maintenance, and ensuring timely documentation of work. The ideal candidate will possess a high school diploma, basic IT knowledge, and strong problem-solving skills. The position offers comprehensive benefits and career development opportunities.

Qualifications

• High school diploma or equivalent required.
• General computer and Windows/DOS knowledge needed.
• Basic cabling and networking experience beneficial.
• Strong problem-solving and communication skills essential.
• Ability to work independently in a field environment is a must.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide on-site IT support for restaurant systems and equipment.
• Perform preventive maintenance, service calls, and installation projects.
• Troubleshoot hardware, software, cabling, and network issues.
• Document work and resolutions using ServiceNow.
• Prioritize work based on business impact and urgency.
• Participate in rotating on-call support for critical systems.

Skills

Problem-solving

Communication

General computer knowledge

Windows/DOS knowledge

Basic cabling

Networking experience

Education

High school diploma or equivalent

Job description

A leading franchise operator is seeking a Restaurant IT Field Service Technician (Level 1) in Oklahoma City. This entry-level role focuses on providing hands-on IT support for restaurant systems across multiple locations such as Panera and Arby’s. Responsibilities include troubleshooting hardware and software issues, performing preventive maintenance, and ensuring timely documentation of work. The ideal candidate will possess a high school diploma, basic IT knowledge, and strong problem-solving skills. The position offers comprehensive benefits and career development opportunities.