Regional IT Field Tech — On-Site & Remote

04 Chipotle Services, LLC; Massachusetts; Vor Ort; USD 59.000 - 74.000; Vollzeit

Zusammenfassung

Chipotle Mexican Grill, Inc. is seeking a Specialist, Regional IT Field Services to plan and conduct on-site services for restaurant technology hardware and software. This role supports New Restaurant Openings (NROs) with IT system installations and provides tier 1–2 IT support at multiple locations.

The ideal candidate holds an A.A. in Computer Science or equivalent, with 2+ years of IT support experience and familiarity with POS systems.

Qualifikationen

• A.A. in Computer Science or equivalent education/experience.
• 2+ years IT support in a multi-unit environment.
• Experience with or supporting POS systems is a plus.
• Strong collaboration and communication with cross-functional teams.
• Experience working in a remote capacity.

Aufgaben

• Plan and coordinate onsite visits for proactive maintenance and break-fix issues per SLA.
• Provide tier 1&2 IT hardware, software, telephony, and connectivity support at restaurants.
• Support asset management by tracking and reporting asset status.
• Assist with projects including rollouts and upgrades.
• Install IT systems at new restaurants and remodels.

Kenntnisse

Customer service

Written communication

Verbal communication

Time management

Ausbildung

A.A. in Computer Science

Equivalent education/experience

Tools

ITIL

A+

CCNA

Jobbeschreibung

Chipotle Mexican Grill, Inc. is seeking a Specialist, Regional IT Field Services to plan and conduct on-site services for restaurant technology hardware and software. This role supports New Restaurant Openings (NROs) with IT system installations and provides tier 1–2 IT support at multiple locations.

The ideal candidate holds an A.A. in Computer Science or equivalent, with 2+ years of IT support experience and familiarity with POS systems.