Information Technology Technician

Flynn Group; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Retirement and savings plan

Paid time off

Career development and advancement opportunities

Job summary

A leading franchise operator is seeking a Restaurant IT Field Service Technician (Level 1) in Oklahoma City. This entry-level role focuses on providing hands-on IT support for restaurant systems across multiple locations such as Panera and Arby’s. Responsibilities include troubleshooting hardware and software issues, performing preventive maintenance, and ensuring timely documentation of work. The ideal candidate will possess a high school diploma, basic IT knowledge, and strong problem-solving skills. The position offers comprehensive benefits and career development opportunities.

Qualifications

• High school diploma or equivalent required.
• General computer and Windows/DOS knowledge needed.
• Basic cabling and networking experience beneficial.
• Strong problem-solving and communication skills essential.
• Ability to work independently in a field environment is a must.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide on-site IT support for restaurant systems and equipment.
• Perform preventive maintenance, service calls, and installation projects.
• Troubleshoot hardware, software, cabling, and network issues.
• Document work and resolutions using ServiceNow.
• Prioritize work based on business impact and urgency.
• Participate in rotating on-call support for critical systems.
• Participate in rotating on-call support for critical systems.

Skills

Problem-solving

Communication

General computer knowledge

Windows/DOS knowledge

Basic cabling

Networking experience

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Restaurant IT Field Service Technician – Level 1

Flynn Group is seeking a Restaurant IT Field Service Technician (Level 1) to support critical technology across our Panera and Arby’s restaurants in the Oklahoma City market. This role is ideal for an early-career IT professional who enjoys hands-on work, autonomy, and building a strong technical foundation in a fast-paced environment.

Key Responsibilities

• Provide on-site IT support for restaurant systems and equipment
• Perform preventive maintenance, service calls, and installation projects
• Troubleshoot hardware, software, cabling, and network issues
• Serve as a technical partner to restaurant leadership and team members
• Document work and resolutions using ServiceNow
• Prioritize work based on business impact and urgency
• Participate in rotating on-call support for critical systems

Qualifications

• High school diploma or equivalent
• General computer and Windows/DOS knowledge
• Basic cabling and networking experience
• Strong problem-solving and communication skills
• Ability to work independently in a field environment
• Valid driver’s license and reliable transportation

Why Flynn Group?

Flynn Group is the largest franchise operator in the world, offering stability, growth, and long-term career opportunities. Our benefits include:

• Comprehensive medical, dental, and vision coverage
• Retirement and savings plan
• Paid time off
• Career development and advancement opportunities