Restaurant Guest Experience Host

IHOP; Heath (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP in Heath, Ohio is seeking a friendly host/hostess to greet guests, seat them promptly, and help create a welcoming dining experience. You will help manage the seating flow and maintain a positive first impression for every guest.

In this role you will handle phone inquiries, take To Go orders, rotate seating to maintain service quality, and ensure the dining area and restrooms are clean and welcoming throughout the shift.

Responsibilities

• Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.

Job description

IHOP in Heath, Ohio is seeking a friendly host/hostess to greet guests, seat them promptly, and help create a welcoming dining experience. You will help manage the seating flow and maintain a positive first impression for every guest.

In this role you will handle phone inquiries, take To Go orders, rotate seating to maintain service quality, and ensure the dining area and restrooms are clean and welcoming throughout the shift.