Restaurant Growth & Operations Leader

Dairy Queen; Colorado City (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Dairy Queen is seeking a strong restaurant leader to oversee operations, sales and profitability for the location. You will drive guest satisfaction, staff development and adherence to company standards across all areas of the business.

As a member of the management team, you will implement game plans with the DM, manage schedules, and monitor costs while maintaining a positive work environment. This role requires decisive leadership and a focus on performance.

Qualifications

• Experience leading a restaurant or large team.
• Ability to manage profit and loss and control costs.
• Strong focus on guest service and operations.

Responsibilities

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses).
• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.

Skills

People management

P&L management

Sales optimization

Job description

Dairy Queen is seeking a strong restaurant leader to oversee operations, sales and profitability for the location. You will drive guest satisfaction, staff development and adherence to company standards across all areas of the business.

As a member of the management team, you will implement game plans with the DM, manage schedules, and monitor costs while maintaining a positive work environment. This role requires decisive leadership and a focus on performance.