Restaurant Operations & Guest Experience Leader

Dairy Queen; De Leon (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Dairy Queen in Texas is seeking a restaurant leader to oversee all aspects of the operation, including financial performance, product production, inventory, personnel, sales, and marketing, ensuring the restaurant runs within both owner and franchisor guidelines.

You will develop and implement the location's game plan with the DM, ensure guest service meets company standards, handle customer issues promptly, manage staff through training and reviews, and optimize schedules and labor to drive

Responsibilities

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures PRIDE systems and routines are incorporated into day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.
• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.

Job description

Dairy Queen in Texas is seeking a restaurant leader to oversee all aspects of the operation, including financial performance, product production, inventory, personnel, sales, and marketing, ensuring the restaurant runs within both owner and franchisor guidelines.

You will develop and implement the location's game plan with the DM, ensure guest service meets company standards, handle customer issues promptly, manage staff through training and reviews, and optimize schedules and labor to drive