Restaurant GM: Profit, People & Guest Experience Leader

Workstream; Topeka (KS); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

BURGER KING® in Topeka, KS is seeking a Restaurant General Manager to lead daily operations, ensure profitability, guest satisfaction, and team development. You will oversee a team of 20-45 employees and drive local marketing to increase guest visits.

Responsibilities include managing P&L, forecasting, scheduling, training, and ensuring compliance with brand standards and regulations. Strong leadership and hospitality focus are essential for this role.

Qualificações

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for theproper functioning of the restaurant

Responsabilidades

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Manager, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that restaurant upholds operational and brand standards
• *Performs duties of the Assistant Manager & Hourly Shift Manager when necessary

Conhecimentos

P&L management

Guest service

Leadership

Scheduling

Team coaching

Recruitment

Operations

Formação académica

High School Diploma, GED

2 years college preferred

Descrição da oferta de emprego

BURGER KING® in Topeka, KS is seeking a Restaurant General Manager to lead daily operations, ensure profitability, guest satisfaction, and team development. You will oversee a team of 20-45 employees and drive local marketing to increase guest visits.

Responsibilities include managing P&L, forecasting, scheduling, training, and ensuring compliance with brand standards and regulations. Strong leadership and hospitality focus are essential for this role.