Restaurant GM - Ops, Growth & Guest Experience

Matter; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Matter is seeking a General Manager for our New York location to oversee daily restaurant operations, ensure high-quality food, exceptional service, and adherence to safety standards while driving revenue growth.

You will lead a diverse team, manage inventory, contribute to menu development, and uphold the brand's guest-satisfaction promise through hands-on leadership and strategic planning.

Qualifications

• 3 years of GM or similar in a restaurant setting.
• Deep knowledge of food preparation techniques, cooking methods, and kitchen equipment.
• Strong leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Oversee and participate in all aspects of food preparation, including prepping, cooking, assembly, and presentation, ensuring consistency and quality.
• Manage kitchen flow during peak hours to ensure timely service and maintain customer satisfaction.
• Ensure all food items are prepared according to recipes, portion sizes, and quality standards.
• Monitor food inventory, place orders, and minimize waste through proper handling and storage.
• Conduct regular quality and safety checks on ingredients and finished products.
• Maintain a clean and organized kitchen environment, adhering to company and DOH regulations.
• Train new kitchen staff on food preparation techniques, kitchen procedures, and safety protocols.
• Supervise and motivate staff, fostering a positive and collaborative team atmosphere.
• Delegate tasks effectively and ensure all team members understand their responsibilities.
• Provide ongoing coaching and feedback to improve staff performance.
• Schedule staff to ensure adequate coverage.

Skills

Leadership

Guest service

Inventory management

Food safety

Staff training

Cost control

Kitchen operations

Scheduling

Education

Bachelor’s Degree

Culinary degree or certificate

Tools

Inventory software

Job description

Matter is seeking a General Manager for our New York location to oversee daily restaurant operations, ensure high-quality food, exceptional service, and adherence to safety standards while driving revenue growth.

You will lead a diverse team, manage inventory, contribute to menu development, and uphold the brand's guest-satisfaction promise through hands-on leadership and strategic planning.