Restaurant GM - Lead Teams, Grow Operations

Potbelly; Fairfax (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Employee Assistance Program

Discount Program

Domestic Partnership Benefits

Banking and all other benefits

Job summary

Potbelly in Fairfax, VA is hiring a General Manager to lead daily operations, coach shop teams, and manage P&L with a focus on delivering great guest experiences. You will drive marketing, ensure food safety, and partner with local communities to grow sales.

The role requires strong leadership, scheduling, and financial acumen, with a hands-on, front-of-house focus and a commitment to Potbelly's values and culture.

Qualifications

• Must be 18+ years old.
• 2+ years GM experience in foodservice/retail with P&L responsibility preferred.
• Pass food safety requirements and obtain certification.
• Customer-first mindset for fast-paced environments.
• Strong written and verbal communication skills.
• Able to problem-solve and meet deadlines.
• Open availability and ability to multitask.
• Experience writing schedules and managing labor goals.
• Solid understanding of financial reports.
• Able to stand/walk 8-9 hours; able to lift up to 50 lbs.

Responsibilities

• Train, coach, and develop shop team members to reach potential.
• Assess staff and implement development plans.
• Interview, hire, and onboard great people aligning with Potbelly values.
• Foster a Good Vibes culture for attraction and retention.
• Schedule Associates, Trainers, and Shift Leaders.
• Maintain critical shop information and hold staff meetings.
• Delegate tasks and ensure high execution standards.
• Enforce security procedures and back-of-house standards.
• Count drawers and manage daily cash handling.
• Drive local shop marketing to maximize sales and recruit.
• Control costs, variances, and inventories.
• Lead local marketing and community engagement activities.
• Manage P&L in assigned areas and focus on shop floor 80-90%.
• Ensure health, safety, and food cleanliness standards.
• Handle customer complaints effectively.
• Perform other duties as assigned.

Skills

People leadership

Communication

Problem solving

Organizational skills

Multi-tasking

Customer focus

Deadline management

Shift coordination

Tools

Microsoft Office

Job description

Potbelly in Fairfax, VA is hiring a General Manager to lead daily operations, coach shop teams, and manage P&L with a focus on delivering great guest experiences. You will drive marketing, ensure food safety, and partner with local communities to grow sales.

The role requires strong leadership, scheduling, and financial acumen, with a hands-on, front-of-house focus and a commitment to Potbelly's values and culture.