Restaurant GM: Lead Front-of-House & Team Growth

Potbelly; Spring (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Discount Program

Commuter Benefit Program

FSA/HSA with Employer Contribution

Domestic Partnership Benefits

Job summary

Potbelly is seeking a General Manager for our Spring, TX location. Base salary ranges from $60,000 to $65,000 per year with bonus potential based on location, skills and qualifications.

The GM leads a fast-paced shop, drives sales, manages staff, and upholds Potbelly values. The role emphasizes strong people leadership, food safety, scheduling, and P&L responsibility, with 80-90% time on the shop floor and 45-hour weeks.

Qualifications

• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• Must meet all Food Safety requirements and obtain a Food Safety Certification.
• Strong customer-first mindset and ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Able to manage deadlines, multitask, and prioritize while running a shift.
• Willing to work 45 hours per week and lift up to 50 pounds occasionally.
• Illinois applicants must become food safety certified within 30 days.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential.
• Assess staff abilities; create and implement effective development plans.
• Interview, select and hire great people who represent Potbelly Values.
• Develop and maintain Good Vibes culture that fosters strong attraction & retention.
• Effectively schedule Associates, Certified Trainers and Shift Leaders.
• Update communication board with critical shop information.
• Hold regular meetings with key shop staff.
• Effectively delegate tasks to team and ensure a high standard of execution.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential.
• Control cost of goods, variances and inventories within the shop.
• Create a marketing plan. Lead local shop marketing to increase sales.
• Control assigned P&L line items.
• Must spend 80-90% of time on the shop floor in the Front of the House.
• Comply with health and safety standards for food, cleanliness and safety.
• Effectively handle customer complaints/issues.
• Other duties as assigned

Skills

Food Safety Certification

People Management

Customer Service

Communication Skills

Time Management

Scheduling

Labor Management

Conflict Resolution

Microsoft Office

Financial Acumen

Job description

Potbelly is seeking a General Manager for our Spring, TX location. Base salary ranges from $60,000 to $65,000 per year with bonus potential based on location, skills and qualifications.

The GM leads a fast-paced shop, drives sales, manages staff, and upholds Potbelly values. The role emphasizes strong people leadership, food safety, scheduling, and P&L responsibility, with 80-90% time on the shop floor and 45-hour weeks.