Restaurant GM: Lead Ops, Growth & Guest Experience

Dave & Buster's Inc.; New York (NY); On-site; USD 103,000 - 121,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Dental

Vision

Long & Short-term Disability

Employee Assistance Program

Legacy fund

401K matching

Free food

Free gameplay

Leadership team

FUN work environment

Career growth

Cross-brand growth

Job summary

Dave & Buster’s Inc./Main Event Entertainment in New York seeks a General Manager to drive operational excellence, lead a diverse team, and uphold our Culture of FUN while delivering strong financial results.

You will oversee entertainment, food and beverage, staffing, and safety, analyze financial reports, manage costs, and ensure guest experiences meet the brand promise. This role requires 5+ years in hospitality and availability on weekends, nights, and holidays.

Qualifications

• 5+ years of restaurant/hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives.
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Skills

Leadership

Team development

Financial reports

Budgeting

Forecasting

Cost control

Inventory management

Profitability analysis

Customer service

Communication

Health & safety compliance

Labor laws

Restaurant experience

Job description

Dave & Buster’s Inc./Main Event Entertainment in New York seeks a General Manager to drive operational excellence, lead a diverse team, and uphold our Culture of FUN while delivering strong financial results.

You will oversee entertainment, food and beverage, staffing, and safety, analyze financial reports, manage costs, and ensure guest experiences meet the brand promise. This role requires 5+ years in hospitality and availability on weekends, nights, and holidays.