Restaurant GM: Lead Operations, People & Guest Experience

McDonald's; South Bloomfield (OH); On-site; USD 63,000 - 74,000; Full time

Benefits offered by this job

Competitive pay + incentives

Employee discounts

Free meals

Vacation days

Tuition reimbursement

Training and advancement

Direct deposit weekly

401(k) plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a General Manager to oversee all restaurant operations, drive exceptional guest experiences, and lead a team of crew and managers. You will direct recruiting, onboarding, staffing, training, and performance management while ensuring food safety, compliance, and financial discipline.

The role requires strong leadership, excellent communication, and a commitment to excellence and safety in a fast-paced environment.

Qualifications

• HSD or GED preferred.
• Passion for helping and serving others (customers and team).
• 1+ years’ experience leading, motivating and/or developing others OR US Military Service.
• Commitment to excellence and safety in the workplace.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs;
• Provide solutions and make decisions in a fast-paced environment

Responsibilities

• Lead the experience: Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work.
• Plan for success: Proactively lead and manage all People processes including but not limited to Recruiting, Hiring and Onboarding, Staffing, Performance Management.
• Train, coach and motivate.
• Be in the know: Plan for and make critical business decisions around inventory, budget, and food ordering/costs.
• Take action first: Ensure food safety measures are set and achieved to McDonald’s standards of excellence.
• Inspire and Empower: Maintain high level of standard for guest and employee safety.
• Be results oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence

Skills

Leadership

Customer service

Communication

People management

Decision making

Education

High school diploma or GED

Job description

McDonald’s is seeking a General Manager to oversee all restaurant operations, drive exceptional guest experiences, and lead a team of crew and managers. You will direct recruiting, onboarding, staffing, training, and performance management while ensuring food safety, compliance, and financial discipline.

The role requires strong leadership, excellent communication, and a commitment to excellence and safety in a fast-paced environment.