General Manager - Lead Ops, People & Guest Experience

McDonald's; Gilead Township (OH); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Vacation days 15-25

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, vision

Job summary

McDonald's is seeking a General Manager to lead all restaurant operations, from food production to guest experience, while directing crew and management teams. The role emphasizes training, coaching, and maintaining high standards of safety and service.

The successful candidate will drive staffing, onboarding, budgeting, and inventory decisions to deliver exceptional guest experiences and achieve operational excellence.

Qualifications

• HSD or GED preferred.
• 1+ years' experience leading, motivating and/or developing others OR US Military Service.
• Commitment to excellence and safety in the workplace.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs; fast-paced environment.

Responsibilities

• Lead the experience: Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work.
• Plan for success: Proactively lead and manage People processes including Recruiting, Hiring and Onboarding, Staffing, and Performance Management.
• Train, coach and motivate.
• Be in the know: Plan for inventory, budget, and food ordering/costs.

Skills

Customer service

Communication

People leadership

Problem solving

Education

HSD or GED preferred

Job description

McDonald's is seeking a General Manager to lead all restaurant operations, from food production to guest experience, while directing crew and management teams. The role emphasizes training, coaching, and maintaining high standards of safety and service.

The successful candidate will drive staffing, onboarding, budgeting, and inventory decisions to deliver exceptional guest experiences and achieve operational excellence.