Restaurant GM: Lead Operations & Guest Experience

HPC Chkn Operations, LLC dba Popeye’s; Cleveland (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Career progression

Benefits package

Paid time off

Team culture

Delicious chicken

Job summary

Popeyes Louisiana Kitchen in Cleveland, OH is seeking a motivated General Manager to lead daily restaurant operations, develop and coach the team, and ensure an exceptional guest experience. You will own guest satisfaction, drive profitability, and model Popeyes Cajun Hospitality across front- and back-of-house teams.

The role requires 1+ years of restaurant management, strong communication, and a solid understanding of food safety, POS systems, and inventory.

Qualifications

• High School Diploma or GED (required).
• 1+ years management experience in the restaurant industry.
• Available to work all shifts, weekends, and holidays.
• Effective communicator with guests, team members, and leadership.
• Strong understanding of both front-of-house and back-of-house operations.
• Ability to motivate, coach, and delegate effectively.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and inventory management.
• Knowledge of food safety regulations and best practices.

Responsibilities

• Recruiting, training, and developing high-performing team members.
• Managing food and labor costs to maximize profitability.
• Ensuring top-tier cleanliness and food safety standards.
• Overseeing kitchen and front-of-house operations.
• Handling guest and employee concerns with professionalism and care.
• Monitoring inventory and placing timely supply orders.
• Leading daily operations with confidence and consistency.
• Hosting regular team meetings to share updates and celebrate wins.
• Collaborating with leadership to drive performance and innovation.

Skills

Restaurant management

Team leadership

Guest service

POS systems

Inventory management

Food safety

Education

High School Diploma or GED

Job description

Popeyes Louisiana Kitchen in Cleveland, OH is seeking a motivated General Manager to lead daily restaurant operations, develop and coach the team, and ensure an exceptional guest experience. You will own guest satisfaction, drive profitability, and model Popeyes Cajun Hospitality across front- and back-of-house teams.

The role requires 1+ years of restaurant management, strong communication, and a solid understanding of food safety, POS systems, and inventory.