Restaurant GM: Lead Guest Experience & Growth

Jimmy John's; Lenoir City (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Jimmy John's is seeking a Restaurant General Manager to ensure operational excellence across product prep, customer relations, restaurant maintenance, inventory, and team leadership. The role includes recruitment, scheduling, and financial accountability to deliver high-quality products and services to every guest.

Responsibilities include guest issue resolution, staff development, safety and cleanliness, inventory control, local marketing, and administrative duties like timekeeping and sales

Qualifications

• Associate degree or equivalent required.
• At least 1 year related experience and/or training.
• Ability to read, write and interpret safety rules and procedures.
• Promote positive team atmosphere and opportunities for growth.
• Must have a valid driver’s license.

Responsibilities

• Address guest inquiries and concerns and resolve them.
• Engage guests positively and ensure excellent service.
• Recruit, hire, develop and motivate team members; manage work schedules.
• Maintain a safe, clean, and well‑conditioned restaurant environment.
• Ensure proper storage, handling, preparation and presentation of ingredients and menu items.
• Maintain local marketing programs to grow sales.
• Handle administrative tasks: employee timekeeping, inventory, cash handling and sales reporting.

Skills

Team leadership

Customer service

Communication

Staff scheduling

Education

Associate degree or equivalent

Job description

Jimmy John's is seeking a Restaurant General Manager to ensure operational excellence across product prep, customer relations, restaurant maintenance, inventory, and team leadership. The role includes recruitment, scheduling, and financial accountability to deliver high-quality products and services to every guest.

Responsibilities include guest issue resolution, staff development, safety and cleanliness, inventory control, local marketing, and administrative duties like timekeeping and sales