Assistant GM: Guest Experience & Store Ops Leader

Jimmy John's; New Castle (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Jimmy John's is seeking an Assistant General Manager to support the GM in delivering exceptional guest experiences and upholding brand standards. You will help hire, train, and lead the team while maintaining store operations and financial discipline.

You will implement local marketing initiatives, ensure food safety, and drive operational excellence through data-driven decisions and active team engagement. This role requires flexibility in hours and strong communication with staff and community.

Qualifications

• High school diploma or GED required.
• At least 2 years’ shift lead experience in food service or retail.
• Basic knowledge of Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to work varied hours including nights, weekends and holidays.
• ServSafe Certification is required.

Responsibilities

• Assist GM with hiring, developing, and leading the team.
• Use P&L, Daily Business Review, cash and deposits to drive excellence.
• Develop local marketing plans and community outreach.
• Collaborate with GM to deliver quality smoothies and products.
• Manage cash activities and ensure food safety compliance.
• Maintain store cleanliness and upkeep; coordinate equipment updates.
• Lead program implementation and drive operational standards.
• Communicate marketing strategies and promotions clearly to staff.

Skills

Leadership

Communication

POS system

Microsoft Word

Microsoft Excel

Customer service

Education

High School Diploma or GED

ServSafe Certification

Tools

Data Central

Scheduling tools

Inventory management

Job description

Jimmy John's is seeking an Assistant General Manager to support the GM in delivering exceptional guest experiences and upholding brand standards. You will help hire, train, and lead the team while maintaining store operations and financial discipline.

You will implement local marketing initiatives, ensure food safety, and drive operational excellence through data-driven decisions and active team engagement. This role requires flexibility in hours and strong communication with staff and community.