Restaurant GM: Guest Experience & Growth Leader

Cajun Funding Corp; San Benito (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Church's Texas Chicken in Texas is seeking a Restaurant General Manager to lead a single-restaurant operation, delivering high-quality, value-driven dining with fast, friendly, accurate service in a clean and safe environment.

The RGM is responsible for achieving sales goals, controlling expenses, and creating a team-driven culture that delivers exceptional service while complying with all laws and company policies. Strong leadership and scheduling flexibility are essential.

Qualifications

• High school diploma or GED required.
• Must have (1) years of supervisory experience working in the restaurant industry.
• Successfully complete all training and make a passing score on all applicable tests.

Responsibilities

• Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Apply the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports
• Performs other duties as assigned.

Skills

Supervisory experience

Interpersonal skills

Basic computer skills

Education

High school diploma or GED

Tools

Valid driver's license

Job description

Church's Texas Chicken in Texas is seeking a Restaurant General Manager to lead a single-restaurant operation, delivering high-quality, value-driven dining with fast, friendly, accurate service in a clean and safe environment.

The RGM is responsible for achieving sales goals, controlling expenses, and creating a team-driven culture that delivers exceptional service while complying with all laws and company policies. Strong leadership and scheduling flexibility are essential.