Restaurant GM: Guest Experience & Operations Lead

Sonic Drive-In; Abbeville (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Sonic Drive-In seeks an experienced General Manager to lead the drive-in’s day-to-day operations, supervise staff, and ensure a safe, clean, and memorable guest experience. You’ll recruit, train, coach, and schedule teams while upholding company standards.

This is a high-pace, 50-hour-per-week leadership role requiring strong communication, cost control, and the ability to drive local marketing and performance improvements through hands-on management.

Qualifications

• Education requirement: high school diploma or equivalent.
• Minimum 3 years of restaurant management experience (QSR preferred).
• Experience recruiting, interviewing, hiring, and supervising staff.
• Strong knowledge of labor laws and safety standards.
• Excellent communication and leadership skills.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate staff.
• Oversee compensation per company guidelines.
• Supervise all drive-in operations to deliver guest satisfaction.
• Manage opening/closing duties.
• Address guest issues and employee concerns.
• Plan, forecast, and control food, labor, and inventory costs.
• Lead regular team meetings to uphold standards.
• Maintain drive-in records and operational reports.
• Develop marketing and business performance action plans.
• Ensure equipment maintenance and vendor performance.
• Ensure compliance with policies and laws.
• Handle sanitation duties and attendance.

Skills

Staff management

Recruitment & onboarding

Training & coaching

Scheduling & discipline

Guest service leadership

Education

High school diploma or equivalent

Business/restaurant management studies

Job description

Sonic Drive-In seeks an experienced General Manager to lead the drive-in’s day-to-day operations, supervise staff, and ensure a safe, clean, and memorable guest experience. You’ll recruit, train, coach, and schedule teams while upholding company standards.

This is a high-pace, 50-hour-per-week leadership role requiring strong communication, cost control, and the ability to drive local marketing and performance improvements through hands-on management.