Restaurant GM: Elevate Guest Experience & Team

Long John Silver's; Heath (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Long John Silver's is seeking an Assistant Restaurant General Manager to lead a fast-paced team and deliver outstanding guest experiences. The role emphasizes 18+ years of age, a high school diploma, and prior shift-management exposure to ensure 40-hour weeks, reliable logistics, and weekend availability.

You will drive guest satisfaction, oversee staffing, uphold food safety standards, and mentor crew members while focusing on profitability and quality.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent required.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Valid Driver’s License required.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Delivers a positive engagement during every guest interaction.
• Keeps ingredients and menu items stored, handled, prepared, and presented with high food safety and quality standards.
• Drives profitability by managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for guests and team members.

Skills

Customer service

Leadership

Teamwork

Time management

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking an Assistant Restaurant General Manager to lead a fast-paced team and deliver outstanding guest experiences. The role emphasizes 18+ years of age, a high school diploma, and prior shift-management exposure to ensure 40-hour weeks, reliable logistics, and weekend availability.

You will drive guest satisfaction, oversee staffing, uphold food safety standards, and mentor crew members while focusing on profitability and quality.