Assistant General Manager: Lead Guest Experience

Long John Silver's; La Porte (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Long John Silver's is seeking an Assistant Restaurant General Manager to lead our team and ensure outstanding guest experiences. You will drive service quality, uphold Food Safety standards, manage staffing, and contribute to profitability.

Qualified candidates are 18+, with a HS diploma, 3+ months as a Shift Manager, and willingness to work 40 hours weekly including evenings and weekends. A valid driver's license and reliable transport are required.

Qualifications

• 18 years or older to apply.
• High School Diploma or equivalent required.
• Minimum 3 months’ experience as a Shift Manager.
• Available to work at least 40 hours per week, including nights and weekends.
• Must have reliable transportation and a valid Driver’s License.

Responsibilities

• Guarantee 100% satisfaction for every guest.
• Resolve guest concerns promptly using BAM! to ensure happiness.
• Inspire and motivate Crew Members and management to exceed performance expectations.
• Lead team in collecting and acting on Voice of the Customer feedback.
• Ensure optimal staffing levels to meet guest service needs.
• Foster teamwork, respect, and accountability among crew and management.
• Deliver engaging guest interactions and uphold food safety standards.
• Drive profitability by managing product projections and minimizing waste.
• Maintain a clean, safe, and welcoming environment for guests and team.

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking an Assistant Restaurant General Manager to lead our team and ensure outstanding guest experiences. You will drive service quality, uphold Food Safety standards, manage staffing, and contribute to profitability.

Qualified candidates are 18+, with a HS diploma, 3+ months as a Shift Manager, and willingness to work 40 hours weekly including evenings and weekends. A valid driver's license and reliable transport are required.