Guest Experience Leader - Assistant General Manager

Long John Silver's; Wyoming (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Long John Silver’s in the United States is seeking an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will drive guest satisfaction, supervise shifts, ensure food safety and quality, manage staffing, and act on customer feedback while maintaining a fast-paced, welcoming environment.

A HS diploma and 3 months' shift-management experience are required, with availability for 40 hours/week.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Valid Driver’s License required.
• Take absolute pride in everything you do.
• Value customer service and hold the ability to positively impact guests' experience.
• Work well in a fast-paced environment.
• Practice high quality food and cleanliness standards.

Responsibilities

• Guards 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering a positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Customer service

Leadership

Teamwork

Problem solving

Communication

Time management

Education

High School Diploma or Equivalent

Job description

Long John Silver’s in the United States is seeking an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will drive guest satisfaction, supervise shifts, ensure food safety and quality, manage staffing, and act on customer feedback while maintaining a fast-paced, welcoming environment.

A HS diploma and 3 months' shift-management experience are required, with availability for 40 hours/week.