Assistant Restaurant GM: Elevate Guest Experience

Long John Silver's; Effingham (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Long John Silvers is seeking an Assistant Restaurant General Manager to lead a high-energy team and deliver outstanding guest experiences. The role emphasizes staff leadership, operational excellence, and strong focus on customer service in a fast-paced environment.

Ideal candidates bring a track record as a Shift Manager, reliability for night/weekend shifts, and dedication to food safety and quality standards. Join us to drive guest satisfaction and restaurant profitability in a busy location.

Qualifications

• Minimum 3 months’ experience as a Shift Manager.
• Ability to work nights and weekends.
• Strong food safety and cleanliness standards.

Responsibilities

• Guarantee 100% guest satisfaction.
• Resolve concerns using BAM! to ensure happy guests.
• Inspire and motivate Crew Members and restaurant management.
• Lead team in collecting and acting on VOC feedback.
• Ensure optimal staffing levels to meet guest service needs.
• Foster teamwork, respect, and accountability among crew and management.
• Deliver engaging guest interactions with a positive attitude.
• Ensure proper storage, handling, and presentation of all ingredients and menu items.
• Drive profitability by managing product projections and reducing waste.
• Deliver a come-back experience through outstanding service and flavor.
• Maintain a clean, safe, and welcoming environment for guests and team.

Skills

Customer service

Leadership

Team motivation

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silvers is seeking an Assistant Restaurant General Manager to lead a high-energy team and deliver outstanding guest experiences. The role emphasizes staff leadership, operational excellence, and strong focus on customer service in a fast-paced environment.

Ideal candidates bring a track record as a Shift Manager, reliability for night/weekend shifts, and dedication to food safety and quality standards. Join us to drive guest satisfaction and restaurant profitability in a busy location.