People-First Restaurant GM: Lead & Elevate Guest Experience

Long John Silver's; Lubbock (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Long John Silver’s is seeking a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences at our Texas location. You will drive service standards, manage staffing, and coach crew members to achieve performance goals.

The role requires at least 3 months as a Shift Manager, a high school diploma, availability for 40 hours per week, and a valid driver’s license. We value teamwork, urgency, and a strong focus on hospitality, food safety, and

Qualifications

• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must be 18 years or older and have a valid Driver’s License.
• Value customer service and positively impact guests’ experience.

Responsibilities

• Guarantees 100% satisfaction for every Long John Silver’s guest.
• Resolves customer concerns promptly using BAM! to ensure guests leave happy.
• Inspires and motivates Crew Members and management to exceed performance expectations.
• Leads the team in collecting and acting on Voice of the Customer feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters teamwork, respect, and accountability across crew and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for guests and team members.

Skills

Guest service

Team leadership

Fast-paced environment

Time management

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver’s is seeking a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences at our Texas location. You will drive service standards, manage staffing, and coach crew members to achieve performance goals.

The role requires at least 3 months as a Shift Manager, a high school diploma, availability for 40 hours per week, and a valid driver’s license. We value teamwork, urgency, and a strong focus on hospitality, food safety, and