Restaurant GM: Elevate Guest Experience & Growth

Twin Peaks; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Job summary

Twin Peaks is seeking a General Manager in Pittsburgh, PA to lead a team of Restaurant Managers and Crew in delivering exceptional Guest experiences. You will drive sales, traffic, and daily operational excellence, coaching managers and hourly staff to uphold our Credo, values, and brand standards.

As GM, you will oversee P&L, budgeting, and financial performance while ensuring compliance with service and safety standards, and maintaining a welcoming, inclusive workplace for all team members and

Qualifications

• 4-year college degree preferred.
• Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities
• Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions
• Knowledge of P.O.S. system and the back office systems to fulfill management functions
• Must be able to walk and stand during entire shift
• Frequent bending and stooping required
• Must be able to lift up to 30 lbs
• Must be able to read and write English
• Must be able to hear well amongst loud background noise

Responsibilities

• Manage all day-to-day restaurant operations with a focus on delivering great Guest experiences
• Directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members
• Manage all profit and loss
• Align all behavior with the Credo and Values
• Execute on all brand standards through managing and coaching Team Members
• Respond to Guest service complaints and turn dissatisfied Guests into return visits
• Creates a safe, clean and discrimination-free environment
• Completes all financial and personnel/payroll duties in accordance with company policies

Skills

P&L management

Leadership / coaching

Guest experience

Brand standards

POS system

Education

4-year college degree preferred

Tools

POS system

Job description

Twin Peaks is seeking a General Manager in Pittsburgh, PA to lead a team of Restaurant Managers and Crew in delivering exceptional Guest experiences. You will drive sales, traffic, and daily operational excellence, coaching managers and hourly staff to uphold our Credo, values, and brand standards.

As GM, you will oversee P&L, budgeting, and financial performance while ensuring compliance with service and safety standards, and maintaining a welcoming, inclusive workplace for all team members and