Restaurant GM: Drive Guest Experience & Growth

Cajun Funding Corp; Port Isabel (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Church's Texas Chicken in Port Isabel, TX is seeking a Restaurant General Manager who is passionate about delivering high-quality, value-oriented dining with friendly, quick, accurate service in a clean and safe environment.

The GM is responsible for all business activities at one location, including achieving sales goals, controlling costs, training and developing team members, and ensuring compliance with labor laws and company policies to provide an exceptional guest experience.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisory experience in a restaurant.
• Must complete training and pass applicable tests.

Responsibilities

• Creates an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Apply the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports
• Performs other duties as assigned.

Skills

supervisory experience

interpersonal skills

basic computer skills

Education

High school diploma or GED

Tools

MS Excel

Job description

Church's Texas Chicken in Port Isabel, TX is seeking a Restaurant General Manager who is passionate about delivering high-quality, value-oriented dining with friendly, quick, accurate service in a clean and safe environment.

The GM is responsible for all business activities at one location, including achieving sales goals, controlling costs, training and developing team members, and ensuring compliance with labor laws and company policies to provide an exceptional guest experience.