Restaurant General Manager: Operations & Guest Experience Leader

Tim Hortons; Reynoldsburg (OH, IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Tim Hortons is seeking a General Manager to drive operational performance, guest satisfaction and financial results. You will oversee purchasing, maintenance, safety and compliance while leading a team and building a strong bench for succession.

You will manage budgets, control costs, recruit and train staff, and ensure high standards of service and hospitality across shifts. The role emphasizes leadership, integrity and community engagement within the restaurant.

Responsibilities

• Ordering supplies and overseeing building maintenance, cleanliness and security
• Production of Always Fresh standards and waste levels
• Planning and managing budgets to maximize profits and meet sales targets
• Recruiting, training and developing team members; setting goals and maintaining open communication
• Ensuring compliance with health and safety regulations and company policies
• Preparing reports and performance analyses and engaging with the local community

Job description

Tim Hortons is seeking a General Manager to drive operational performance, guest satisfaction and financial results. You will oversee purchasing, maintenance, safety and compliance while leading a team and building a strong bench for succession.

You will manage budgets, control costs, recruit and train staff, and ensure high standards of service and hospitality across shifts. The role emphasizes leadership, integrity and community engagement within the restaurant.