Restaurant General Manager - Lead Team & Service Excellence

Wendy's of Western, Inc.; Roanoke (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Wages

Free Meals

Quarterly Incentive Bonuses

Voluntary Group Health/Life/Dental

401(K) Retirement Plans

Vacation Pay

Extensive Training Programs

Job summary

Wendys of Western Virginia is seeking a General Manager to lead restaurant teams across Roanoke and Lynchburg. You will drive staff development, daily operations, and customer service excellence in a fast-paced, family-friendly setting.

Ideal candidates bring restaurant experience, a college degree or 3–4 years of line operations, and a proven ability to schedule flexibly, maintain quality, and manage HR duties while ensuring food safety and regulatory compliance.

Qualifications

• Restaurant/Retail experience (Experienced in serving customers).
• College degree or 3–4 years line operations experience in the restaurant industry.
• Ability to work flexible schedules that may include late nights (Most Drive-Thrus open till Midnight).
• Customer Service Skills, Effective Communication, Leadership/Organizational Skills.
• The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc.
• Reliability is a MUST.

Responsibilities

• Work with your team to create a restaurant of choice by providing the best food in a friendly and fast-paced environment.
• Properly controlling and monitoring your stores cash, inventory, and equipment will be a cornerstone to your success!
• Manager, empower and assist your team in achieving organizational goals that support our collective goal of “Service Excellence for every customer that we serve.
• Set the standard of Continuous Improvement of Quality, Service and Cleanliness on all dayparts with your team, including monitoring the quality of food being served to our customers!
• The ability to perform HR duties for your employees in a way that maximizes employee engagement and retention.
• The opportunity to interview and recommend candidates for selection in order to achieve proper staffing levels.
• Complete all required Administrative duties
• Provide A+ training for every employee through our established systems.
• Ensure all food safety procedures are executed at a high level, in accordance with both Company and Health Department standards

Skills

Customer Service

Leadership

Communication

Operations Management

Flexible Schedule

Reliability

Education

College degree or 3-4 years line ops exp

Job description

Wendys of Western Virginia is seeking a General Manager to lead restaurant teams across Roanoke and Lynchburg. You will drive staff development, daily operations, and customer service excellence in a fast-paced, family-friendly setting.

Ideal candidates bring restaurant experience, a college degree or 3–4 years of line operations, and a proven ability to schedule flexibly, maintain quality, and manage HR duties while ensuring food safety and regulatory compliance.