Restaurant General Manager: Lead Team & Drive Growth

Pollo Tropical; Boca Raton (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Pollo Tropical in Boca Raton, FL is seeking a qualified General Manager to oversee all restaurant operations, drive sales, manage 2-4 managers and 25+ team members, and ensure top guest service and food safety standards.

The role requires ServSafe certification, strong leadership, and experience in coaching teams. You will manage payroll, scheduling, and daily huddles while maintaining a safe, inclusive workplace and achieving financial targets.

Qualifications

• 5+ years in the restaurant industry, 2+ years as a General Manager or equivalent role.
• Basic computer literacy with internal websites, Outlook and HRIS systems.
• ServSafe Certification required.
• Good verbal and written English communication.

Responsibilities

• Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and guest service.
• Lead the management team and supervise 25+ team members to maintain food safety and sanitation.
• Drive sales, control labor, and meet EBITDA targets while maintaining compliance.
• Coach and develop team members and managers through daily huddles, performance reviews, and training.
• Ensure cleanliness, equipment functionality, scheduling, inventory, and incident reporting.
• Foster a safe, inclusive environment and address guest or team incidents promptly.
• Collaborate with leadership to implement strategies to enhance guest experience and social reviews.

Skills

Leadership

Guest service

Operations management

Team development

Hiring & training

Communication

Education

High school diploma

Tools

Outlook

HRIS systems

Job description

Pollo Tropical in Boca Raton, FL is seeking a qualified General Manager to oversee all restaurant operations, drive sales, manage 2-4 managers and 25+ team members, and ensure top guest service and food safety standards.

The role requires ServSafe certification, strong leadership, and experience in coaching teams. You will manage payroll, scheduling, and daily huddles while maintaining a safe, inclusive workplace and achieving financial targets.