Assistant Manager - Boca Raton/Delray Beach

Fiesta Restaurant Group; Boca Raton (FL); Sur place; USD 48 000 - 64 000; Plein temps

Résumé du poste

Fiesta Restaurant Group is seeking an experienced Restaurant Supervisor to support daily operations, lead a high-performing team, and uphold food quality and safety standards at a Pollo Tropical location in Florida. You will coach hourly staff, manage labor with the General Manager, and address guest concerns with urgency.

Strong communication and ServSafe certification are required. You will participate in training, audits, and meetings, promoting a positive culture and ensuring adherence to

Qualifications

• High school diploma or GED required.
• 3–5 years of leadership experience in the restaurant industry.
• Proficiency with computer systems including Outlook and HRIS.
• ServSafe Certification required.
• Strong verbal and written English communication skills.

Responsabilités

• Supervise daily restaurant operations to ensure food quality, safety, and consistency in prep, service, and presentation.
• Coach hourly team members to deliver exceptional guest service.
• Address and resolve guest concerns with urgency and care.
• Support a positive team culture through recognition and feedback.
• Assist in staffing, training, and onboarding of hourly team members.
• Partner with the General Manager to manage labor and scheduling within budget.
• Perform administrative tasks such as audits, safe counts, and incident reporting.
• Attend meetings and participate in training sessions.
• Recommend coaching and corrective actions with the General Manager.
• Ensure cleanliness, safety, and organization of the restaurant.

Connaissances

Leadership experience

Guest service

Communication skills

English proficiency

Formation

High school diploma or GED

ServSafe Certification

Outils

Outlook

HRIS systems

Description du poste

Overview

Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service. Supervise and develop team members to meet performance targets in key areas such as food safety, labor, guest experience, and operational standards. Partner with the General Manager to drive restaurant growth while fostering a positive, engaged team environment.

Qualities and Responsibilities

• Assist in overseeing restaurant operations to ensure food quality, safety, and consistency in preparation, service, and presentation.
• Model and coach hourly team members to deliver exceptional guest service.
• Address and resolve guest concerns with urgency and care.
• Support a positive team culture through recognition, engagement, and ongoing feedback.
• Assist in staffing, training, and onboarding hourly team members using company-approved training tools and processes.
• Partner with the General Manager to manage labor and scheduling effectively, balancing team needs with budgetary goals.
• Perform essential administrative and operational tasks, including register audits, safe counts, fund reconciliation, and incident reporting.
• Attend and actively participate in restaurant, market, and training meetings and workshops.
• Recommend and administer coaching and corrective actions in collaboration with the General Manager.
• Ensure cleanliness, safety, and organization of the restaurant both inside and outside.
• Support compliance with all company policies, health regulations, and operational standards.
• Make sound decisions under pressure and help navigate unforeseen challenges.
• Foster adaptability and a positive attitude in a changing environment.
• Perform other related duties as assigned in accordance with company policies and procedures.

Education, Experience and Additional Skills

• Completion of high school or GED required.
• 3-5 years in the restaurant industry in a leadership role.
• Computer program literacy such as internal websites, Outlook and HRIS systems.
• ServSafe Certification required.
• Good verbal and written communication skills in English required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What began in Miami as a simple recipe for citrus-marinated grilled chicken has evolved into a world of tropical flavors, and is quickly transforming into a lifestyle of happy, healthy, laid-back fun continually proving that life’s better under the palm. Welcome to Pollo Tropical® where passion is married to freshness to create a one-of-a-kind experience. Our chickens are free of hormones and trans-fats. From our signature grilled chicken and slow roasted mojo pork, to world-renowned Create Your Own TropiChops®, nothing surprises and delights like our fresh-made food served in a Caribbean inspired atmosphere.

There’s plenty of room to stretch out and "move up the beach" at Pollo Tropical® – where a fresh and fun atmosphere is fueling our success. Over 45% of our field managers began their careers at Pollo Tropical as hourly team members and have had the opportunity to move up and become managers and supervisors at the corporate level. We offer competitive salaries and benefits in a fun, friendly, family-oriented environment. We hope to hear from you soon!