Restaurant General Manager: Lead Ops, Service & Growth

Pollo Tropical; Boca Raton (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Pollo Tropical in Boca Raton, FL is seeking a Restaurant General Manager to oversee daily operations, driving guest service excellence and food safety. You will lead 25+ team members and 2–4 managers, ensuring payroll, scheduling, inventory, and performance reviews are managed effectively, while maintaining EBITDA targets.

You will hire, train, and develop leaders, foster a safe and inclusive environment, and respond promptly to incidents, customer concerns, and operations challenges.

Qualifications

• Completion of high school or GED required.
• ServSafe Certification required.
• Strong verbal and written communication in English.

Responsibilities

• Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service.
• Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements.
• Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets.
• Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability.
• Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts.
• Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency.
• Review applications, interview, hire, onboard, train, and develop current and future team members and managers.
• Partner with your leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly.
• Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries.
• Make sound decisions under pressure and effectively manage unexpected challenges.
• Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment.
• Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting.
• Develop and implement strategies that enhance the guest experience and drive positive social reviews.
• Ensure cash management procedures are properly followed from handling to reconciliation and reporting.
• Performs other related duties as assigned in accordance with company policies and procedures.

Skills

Leadership

Team development

Guest service excellence

Coaching & communication

Education

High school diploma or GED

ServSafe Certification

Tools

HRIS

Outlook

Job description

Pollo Tropical in Boca Raton, FL is seeking a Restaurant General Manager to oversee daily operations, driving guest service excellence and food safety. You will lead 25+ team members and 2–4 managers, ensuring payroll, scheduling, inventory, and performance reviews are managed effectively, while maintaining EBITDA targets.

You will hire, train, and develop leaders, foster a safe and inclusive environment, and respond promptly to incidents, customer concerns, and operations challenges.