Restaurant General Manager - Lead Team, Deliver Excellence

First City Hospitality; Savannah (GA); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

First City Hospitality seeks a General Manager to lead daily restaurant operations on Savannah's River Street, driving guest satisfaction and financial performance. You will oversee staffing, training, procurement, and standards adherence to ensure exceptional service and profitability.

The role requires strong leadership, compliance with ServSafe, and the ability to motivate a diverse team across shifts. On-site management at the Savannah venue with a focus on hospitality excellence.

Qualifications

• College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
• Knowledge of computers (MS Word, Excel).
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Must be eligible to work in the United States.
• Must agree to background and credit check.
• Self-discipline, initiative, leadership ability and outgoing.
• Pleasant, polite manner and a neat and clean appearance.
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
• Ability to determine applicability of experiencenand qualifications of job applicants.

Responsabilités

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately,on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Must be ServSafe certified.
• Will uphold all ServSafe guidelines.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Exceeding expectations on Savannah's Historic River Street One Guest experience at a time!
• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Build the Team!!
• Provide direction to employees regarding operational and procedural issues.
• Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
• Conduct orientation, explain the RSRG Philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Connaissances

Leadership

Communication

Team motivation

Operations management

Budgeting / cost control

Staff development

Guest service

Time management

Formation

Bachelor of Science in hotel/restaurant management

Outils

MS Word

Excel

Description du poste

First City Hospitality seeks a General Manager to lead daily restaurant operations on Savannah's River Street, driving guest satisfaction and financial performance. You will oversee staffing, training, procurement, and standards adherence to ensure exceptional service and profitability.

The role requires strong leadership, compliance with ServSafe, and the ability to motivate a diverse team across shifts. On-site management at the Savannah venue with a focus on hospitality excellence.