Restaurant General Manager - Lead Ops & Guest Experience

Dine Brands Global; Miller (AL); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

401K Plan

Health, Dental and Vision Options

Paid Time Off

Tuition ReimbursementCareer Advanc e

Job summary

Dine Brands Global is seeking an experienced Operations Manager to oversee daily restaurant operations, ensuring top-quality guest service and efficient front and back-of-house management. You will recruit, train, and coach staff, while monitoring budgets, inventories, and adherence to company policies.

Ideal candidates have extensive restaurant management history, strong leadership and communication skills, and a flexible schedule including nights and weekends.

Qualifications

• 2-3+ years of management in casual dining.
• 5+ years of full-service restaurant management experience.
• Experience teaching and training staff.
• Servsafe or food safety certification preferred.
• Ensure product preparation and presentation meet company standards.
• Effectively schedule associates to meet sales demands.
• Promote quality recruitment and referrals.
• Develop an environment of constant development for managers.
• Assess the effectiveness of associates.
• Strong leadership and communication skills.
• Ability to deal with confidential information and/or issues using discretion and good judgment.
• Ability to develop self on all store related technology.
• Flexible availability, including nights, weekends, and holidays.
• A passion for food service and providing guests’ exceptional service.
• May require up to 10% travel.
• Ability to occasionally lift and carry objects weighing up to 50 pounds, counter height to shoulder height, across the restaurant.

Responsibilities

• Operational Management: Manage the daily operations of the restaurant, including front and back of house, to ensure smooth and efficient service.
• Guest Experience: Provide exceptional customer service, address guest concerns, and ensure guest satisfaction.
• Team Management: Recruit, hire, train, and supervise associates, fostering a positive and supportive work environment.
• Financial Performance: Monitor and manage budgets, maintain inventory levels, and ensure compliance with financial procedures.
• Compliance: Ensure adherence to company policies, food safety standards, and government regulations.
• Quality Control: Maintain high standards for food preparation and presentation, ensuring consistency and quality.
• Safety and Security: Maintain effective safety and security programs, addressing any unsafe practices or conditions.
• Performance Management: Assess and evaluate associate performance, provide feedback and coaching, and develop action plans for improvement.
• Communication: Communicate effectively with managers, associates, and guests.
• Goal Setting: Develop and implement strategies to achieve sales and profit objectives.

Skills

Management experience

Leadership

Communication

Flexibility

Training staff

Food safety knowledge

Discretion with sensitive info

Store technology

Education

Servsafe or food safety certification

Job description

Dine Brands Global is seeking an experienced Operations Manager to oversee daily restaurant operations, ensuring top-quality guest service and efficient front and back-of-house management. You will recruit, train, and coach staff, while monitoring budgets, inventories, and adherence to company policies.

Ideal candidates have extensive restaurant management history, strong leadership and communication skills, and a flexible schedule including nights and weekends.