Restaurant General Manager — Lead Ops & Guest Experience

Dine Brands Global; Dixie (KY); Presencial; USD 57 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K Plan

Health, Dental and Vision Options

Paid Time Off

Tuition Reimbursement

Career Advancement

Resumo da oferta

Dine Brands Global in Kentucky is seeking an experienced Restaurant Operations Manager to lead daily front and back-of-house operations, ensuring smooth service and strong guest satisfaction.

You will recruit, train, and supervise staff, manage budgets, oversee compliance and quality control, and drive sales with a focus on safety. Travel up to 10% may be required; a competitive salary and benefits package are offered.

Qualificações

• 2-3+ years of previous management experience in casual dining preferred
• 5+ years of full-service restaurant management experience preferred
• Experience teaching and training staff
• Servsafe or food safety certification preferred
• Ensure product preparation and presentation meet company standards
• Effectively schedule associates to meet sales demands
• Promote quality recruitment and referrals
• Develop an environment of constant development for managers
• Assess the effectiveness of associates
• Strong leadership and communication skills
• Ability to deal with confidential information and/or issues using discretion and good judgment
• Ability to develop self on all store related technology
• Flexible availability, including nights, weekends, and holidays
• A passion for food service and providing guests' exceptional service
• May require up to 10% travel
• Ability to occasionally lift and carry objects weighing up to 50 pounds

Responsabilidades

• Operational Management: Manage the daily operations of the restaurant, including front and back of house, to ensure smooth and efficient service.
• Guest Experience: Provide exceptional customer service, address guest concerns, and ensure guest satisfaction.
• Team Management: Recruit, hire, train, and supervise associates, fostering a positive and supportive work environment.
• Financial Performance: Monitor and manage budgets, maintain inventory levels, and ensure compliance with financial procedures. Achieve sales and profit target while managing control cost.
• Compliance: Ensure adherence to company policies, food safety standards, and government regulations.
• Quality Control: Maintain high standards for food preparation and presentation, ensuring consistency and quality.
• Safety and Security: Maintain effective safety and security programs, addressing any unsafe practices or conditions.
• Performance Management: Assess and evaluate associate performance, provide feedback and coaching, and develop action plans for improvement. Participate in MIT program for franchisee trainees.
• Communication: Communicate effectively with managers, associates, and guests.
• Goal Setting: Develop and implement strategies to achieve sales and profit objectives.

Conhecimentos

Restaurant management

Leadership

Communication

Staff training

Scheduling

Food safety

Travel willingness

Lifting up to 50 lbs

Descrição da oferta de emprego

Dine Brands Global in Kentucky is seeking an experienced Restaurant Operations Manager to lead daily front and back-of-house operations, ensuring smooth service and strong guest satisfaction.

You will recruit, train, and supervise staff, manage budgets, oversee compliance and quality control, and drive sales with a focus on safety. Travel up to 10% may be required; a competitive salary and benefits package are offered.