Restaurant General Manager: Lead Ops & Guest Experience

Red-Lobster; Chicago (IL); On-site; USD 71,000 - 81,000; Full time

Benefits offered by this job

Weekly pay

Quarterly bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Dining discounts

Career advancement

Job summary

Red Lobster is seeking a General Manager to lead restaurant operations through a team of managers and crew, living the brand's principles and driving excellence in culinary, beverage, and service. Success is measured by guest, employee, process, and financial outcomes, fueling growth in sales and profits through people and leadership.

The role emphasizes a strong leadership record, ServSafe/certifications, and a focus on delivering an over-the-top crew experience in a full-service setting.

Qualifications

• Must be at least 21 years of age.
• 5+ years management experience in restaurant, hotel, retail, or general business required.
• 3+ years consistent achievement of highly distinguished business results as a Restaurant Manager preferred.
• Demonstrated excellence in Service & Culinary Manager positions required.
• Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external candidates).
• ServSafe, local and state regulatory certificates or the ability to obtain required.
• Proficiency communicating (verbally and in writing) in English required.
• Bachelor’s degree preferred.

Responsibilities

• Lead restaurant operations through a team of managers and crew.
• Drive a culture of operational excellence with a focus on culinary, beverage, and service excellence.
• Achieve balanced results across guest, employee, process, and financial goals.
• Develop and sustain a high-performing crew experience and guest satisfaction.

Skills

Leadership

Communication

Guest service

Operations

Education

Bachelor’s degree preferred

ServSafe / regulatory certificates

Tools

ServSafe Certification

Regulatory knowledge

Job description

Red Lobster is seeking a General Manager to lead restaurant operations through a team of managers and crew, living the brand's principles and driving excellence in culinary, beverage, and service. Success is measured by guest, employee, process, and financial outcomes, fueling growth in sales and profits through people and leadership.

The role emphasizes a strong leadership record, ServSafe/certifications, and a focus on delivering an over-the-top crew experience in a full-service setting.