Restaurant General Manager - Lead Operations & Growth

El Pollo Loco; Los Angeles (CA); On-site; USD 33,062 - 38,572; Full time

Job summary

El Pollo Loco – North Hollywood restaurant is seeking a General Manager responsible for all restaurant operations, staffing, training, and performance management. You will drive sales, ensure consistency of guest experience, and enforce EPL policies across the team.

You will manage labor, food cost, safety, and quality standards while coordinating with HR and Area Leaders to support a high‑performing operation in a fast-paced setting.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Must be EPL Assistant Manager or have the equivalent of 3+ years of management experience, preferably in a restaurant.
• Must obtain Serve Safe Certification.
• Possess and maintain a valid driver’s license and a reliable vehicle.

Responsibilities

• Strategically manages, coaches, and recognizes team member performance to drive efficient restaurant operations.
• Executes and trains team on opening and closing procedures in alignment with EPL policies, overseeing restaurant setup, food preparation, and cleaning processes.
• Optimizes labor and workforce planning through effective scheduling and staffing aligned with sales volume.
• Provides hands-on support by ensuring proper coverage of all restaurant workstations.
• Monitors and adjusts food production to align with business needs and food cost standards.
• Maintains focus on guest service and speed, ensuring timeliness and adherence to standards.
• Oversees daily compliance with safety, cleanliness, and security protocols.
• Oversees hiring processes, interviews, references, I-9, and orientations for staffing requirements.
• Ensures timekeeping policies are followed and off-the-clock work is prohibited.

Skills

Team leadership

Coaching & training

Customer service

Communication

Multitasking

English proficiency

Scheduling

Recruiting

Education

High school diploma or equivalent

Job description

El Pollo Loco – North Hollywood restaurant is seeking a General Manager responsible for all restaurant operations, staffing, training, and performance management. You will drive sales, ensure consistency of guest experience, and enforce EPL policies across the team.

You will manage labor, food cost, safety, and quality standards while coordinating with HR and Area Leaders to support a high‑performing operation in a fast-paced setting.