Restaurant General Manager - Guest Experience Leader

Long John Silver's; Walker (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Long John Silver's in Walker, MI is seeking an Assistant Restaurant General Manager to lead our team and ensure outstanding guest experiences. You will oversee daily operations, manage staffing levels, and uphold food safety standards to drive profitability through quality service.

The ideal candidate is 18+, possesses a High School Diploma or equivalent, and has at least 3 months of Shift Manager experience. Availability to work nights and weekends and a valid driver’s license are required.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Pass the Assistant General Manager Readiness Checklist.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Must have a Valid Driver’s License.
• Able to read and interpret a variety of instructions and schedules.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure guest satisfaction.
• Inspires and motivates Crew Members and management to exceed performance expectations.
• Leads the team in collecting and acting upon VOC feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability.
• Delivers a come-back quality experience through outstanding service and flavor.

Skills

Customer service

Team leadership

Communication

Multitasking

Food safety

Education

High School Diploma or Equivalent

Job description

Long John Silver's in Walker, MI is seeking an Assistant Restaurant General Manager to lead our team and ensure outstanding guest experiences. You will oversee daily operations, manage staffing levels, and uphold food safety standards to drive profitability through quality service.

The ideal candidate is 18+, possesses a High School Diploma or equivalent, and has at least 3 months of Shift Manager experience. Availability to work nights and weekends and a valid driver’s license are required.