Assistant Restaurant GM — Lead Guest Experience

Long John Silver's; Midwest (WY); On-site; USD 42,000 - 64,000; Full time

Job summary

Long John Silver's is seeking an Assistant Restaurant General Manager to lead our team and enhance guest experience at our Wyoming/Midwest locations. You will drive staff performance, manage day-to-day operations, and uphold food safety and service standards in a fast-paced environment.

You will be responsible for ensuring 100% guest satisfaction, resolving issues quickly, and delivering a high-quality, memorable dining experience.

Qualifications

• Must be 18 years or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Valid Driver’s License required.
• Take absolute pride in everything you do.
• Value customer service and positively impact guests' experience.
• Work well in a fast-paced environment.
• Practice high quality food and cleanliness standards.
• Bring an upbeat energy and positive attitude to the team.
• Commitment to timeliness and sense of urgency.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Customer service

Team leadership

Communication

Problem solving

Attention to detail

Education

High School Diploma

Job description

Long John Silver's is seeking an Assistant Restaurant General Manager to lead our team and enhance guest experience at our Wyoming/Midwest locations. You will drive staff performance, manage day-to-day operations, and uphold food safety and service standards in a fast-paced environment.

You will be responsible for ensuring 100% guest satisfaction, resolving issues quickly, and delivering a high-quality, memorable dining experience.