Restaurant General Manager — Guest Experience Leader

Cajun Funding Corp; Columbus (GA); On-site; USD 45,000 - 72,000; Full time

Job summary

Church's Chicken in Columbus, GA seeks a Restaurant General Manager to lead a fast‑paced team and deliver a high quality, value‑driven dining experience. You will drive sales, control costs, and maintain safety and cleanliness standards across the restaurant.

The role requires you to coach staff, ensure exceptional guest service, and manage daily operations to meet budget goals while fostering a positive work environment.

Qualifications

• High school diploma or GED required.
• Must have 1 year of supervisory experience in the restaurant industry.
• Successful completion of training and passing tests.

Responsibilities

• Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Build team understanding and commitment to guest service standards.
• Communicate with guests to obtain feedback and identify service improvements.
• Address guest complaints in person or by phone and resolve issues.
• Ensure calls are handled promptly and professionally.
• Direct and conduct regular team training.
• Provide feedback and identify areas for improvement.
• Cross-train staff and develop new skills among team members.
• Maintain a positive, productive work environment and ensure policy adherence.
• Manage budgets and ensure labor cost effectiveness.

Skills

Interpersonal skills

Leadership

Coaching

Supervisory ability

Customer service

Basic computer skills

Profits & loss knowledge

Education

High school diploma or GED

Tools

Driver's license

Job description

Church's Chicken in Columbus, GA seeks a Restaurant General Manager to lead a fast‑paced team and deliver a high quality, value‑driven dining experience. You will drive sales, control costs, and maintain safety and cleanliness standards across the restaurant.

The role requires you to coach staff, ensure exceptional guest service, and manage daily operations to meet budget goals while fostering a positive work environment.