Restaurant General Manager: Guest Experience & Growth Lead

churchs; Alabama; On-site; USD 55,000 - 75,000; Full time

Job summary

Church's Restaurant General Manager leads daily operations at a single location, focusing on high-quality, value-driven dining, fast and friendly service, and a clean, safe environment. This role is responsible for sales, expenses, and staff development while fostering a positive, growth-oriented team culture.

The position requires strong leadership, customer service excellence, and expertise in labor cost management, inventory, and compliance with policies.

Qualifications

• High school diploma or GED required; at least 1 year supervisory restaurant experience.
• Must complete all training and pass applicable tests.

Responsibilities

• Creates an in-store service environment that exceeds guest expectations with respect to friendly, quick, and accurate service.
• Communicates and follows up with guests to obtain feedback and identify service and food quality improvements.
• Assists and resolves all guest complaints using the listen, apologize, satisfy and thank model.
• Ensures all incoming calls are handled promptly, courteously, and professionally.

Skills

Interpersonal skills

Leadership

Communication

Problem solving

Time management

People development

Conflict resolution

Customer service

Education

High school diploma or GED

Job description

Church's Restaurant General Manager leads daily operations at a single location, focusing on high-quality, value-driven dining, fast and friendly service, and a clean, safe environment. This role is responsible for sales, expenses, and staff development while fostering a positive, growth-oriented team culture.

The position requires strong leadership, customer service excellence, and expertise in labor cost management, inventory, and compliance with policies.