Restaurant General Manager – Fast Casual (New York, NY) - NYC, NY

MissionHires; New York (NY); On-site; USD 64,350 - 87,250; Full time

Benefits offered by this job

Quarterly bonus opportunity

Medical, Dental & Vision insurance

401K company match

Paid Holidays

PTO

Meal Plan

Job summary

MissionHires is looking for a General Manager in New York City to lead a high-volume retail food service location. In this role, you will build and motivate a high-performing team, ensuring operational excellence and delivering exceptional guest experiences.

The ideal candidate will have a strong background in operations, customer service, and managing annual sales of $2.5M–$4M. Benefits include competitive salary, quarterly bonuses, and comprehensive insurance coverage.

Qualifications

• 2+ years of experience as a Restaurant General Manager in fast-paced environments.
• Experience managing $2.5M–$4M in annual sales volume.
• Capable of working at least 50 hours per week with flexible scheduling.

Responsibilities

• Lead and inspire a team to deliver exceptional service.
• Maintain food and beverage quality and safety standards.
• Manage P&L performance and drive customer engagement.

Skills

Leadership skills

Customer service

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in business, hospitality, or related field

Job description

This role leads a high-volume retail food service location and is responsible for building a motivated, high-performing team while delivering exceptional guest experiences. The General Manager ensures operational excellence, drives profitability, maintains quality standards, and serves as the cultural leader of the shop. This position is central to achieving sales targets, fostering team development, and ensuring best-in‑class service in a fast-paced environment.

Responsibilities

• Lead, coach, and inspire the team to deliver exceptional service at all times.
• Maintain fast, friendly, accurate service aligned with Speed of Service standards.
• Drive customer engagement through events, initiatives, and community connection.
• Ensure consistent food and beverage quality, safety, and presentation.
• Maintain a clean, safe, welcoming, and compliant shop environment.
• Address operational issues promptly; coach staff to uphold high standards.
• Lead by example and foster a positive, inclusive work culture.
• Manage P&L performance, labor planning, forecasting, and cost control.
• Increase sales through merchandising, marketing, and catering opportunities.
• Build strong teams through recruitment, training, development, and feedback.
• Encourage open communication and promote two‑way feedback at all levels.

Requirements

• Minimum 2 years of Restaurant General Manager experience in a fast‑paced, high‑volume environment (not fast food, fine dining, upscale dining, buffet, family dining, or contract food service).
• Experience managing $2.5M–$4M annual sales volume.
• Strong background in operations, customer service, and people leadership.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to lead, coach, and motivate diverse teams.
• Adaptable, action‑oriented, and comfortable with rapid decision‑making.
• High integrity with a collaborative leadership style.
• Passion for hospitality, guest satisfaction, and team development.
• Capable of working at least 50 hours per week, including weekends, early/late shifts, and an open schedule based on business needs.
• Able to comply with the company’s uniform policy (accommodations must be disclosed before interview).
• Food Handler Certificate (or willingness to obtain before start date).
• Bachelor’s degree in business, hospitality, or related field preferred.

Additional Requirements

• If unemployed, candidates must provide 1–2 reference checks during submission.

Benefits

• Salary: $64,350–$87,250 (depending on experience)
• Bonus: Quarterly bonus opportunity (up to 5% annually)
• Insurance: Medical, Dental & Vision (eligible after 30 days)
• 401K: Company match beginning Jan 2026 (eligible after 90 days)
• Paid Holidays: 8
• PTO: Included
• Corporate Events
• Meal Plan